Shipping, Return & Refund – FAQs
1. Which courier partners do you use for shipping?
We ship all orders through reputed and reliable logistics partners to ensure safe and timely delivery.
2. How do you pack fragile products?
Since many of our products are fragile, we use strong corrugated boxes with organic cushioning to ensure maximum protection during transit.
3. What are the shipping charges?
- Orders up to ₹999: ₹99
- Orders above ₹1000: Free Shipping
Shipping charges include packaging costs. A part of the shipping cost is borne by us.
Note - ORDERS ONCE PLACED CAN'T BE CANCELLED.
4. What is the delivery timeline?
- Delhi NCR: 3-4 working days
- Rest of India: 5–7 working days
Delivery timelines are calculated from the date of order confirmation.
The usual delivery window ranges between 3–10 days.
5. How can I track my order?
Once your order is dispatched, tracking details and courier partner information will be shared with you via email and WhatsApp.
You can also track your order directly on our website by clicking the tracking icon or visiting the link below and entering your Order ID:
https://carrier.shift.in/violet-vibes-pvt-ltd/track
6. When does the order status get updated?
Order status updates are reflected only after the order is dispatched.
7. What is your return and replacement policy?
At Violet Vibes, every product is carefully packed and checked before dispatch. Due to the delicate nature, size and fragility of our handmade décor products, return shipping involves significant logistical challenges and carries a risk of damage during transit. Therefore, we do not accept returns or exchanges except in the following cases :
- Wrong product delivered
- Manufacturing or quality defect
- Product received in damaged condition
NOTE - An unboxing video of the box is mandatory to claim any damages.
Please report any such issue within 7 days of delivery by contacting us via WhatsApp at 9671385007 / 7419272700 or emailing care@violetvibes.in.
8. Is an unboxing video required?
Yes. We strongly recommend making an unboxing video while opening the package.
This helps in faster and smoother resolution of any issues.
9. What should I do if my product is damaged during transit?
Please share the unboxing video of the order via WhatsApp at:
📞 9671385007 / 7419272700
Our team will assist you immediately.
10. How will I receive my refund, if any?
- Prepaid orders: Refunded to the original payment method
- COD orders: Refunded via NEFT (bank details required)
Please allow 5–6 working days for the refund to reflect in your account.
11. What if I entered an incorrect address or contact number?
Returns due to incorrect address or contact details are entirely the buyer’s responsibility.
Refunds (if applicable) will be processed after deducting forward and return shipping charges.
12. How can I contact customer support?
📧 Email: care@violetvibes.in
📞 Phone/WhatsApp: 9671385007 / 7419272700