New Shipping & Return Policy (Product Page)

1. Which courier partners do you use for shipping?

We partner with reputed and reliable logistics providers to ensure safe and timely delivery of your orders. All products are carefully packed in strong corrugated boxes with foam cushioning to minimize the risk of damage during transit.

2. What are the shipping charges?

  • Orders up to ₹999: ₹99 shipping charges

  • Orders of ₹1,000 and above: Free shipping

3. How can I track my order?

Once your order is dispatched, tracking details and courier partner information will be shared with you via email and WhatsApp.

You can also track your order directly on our website by clicking the tracking icon or visiting the link below and entering your Order ID:

https://carrier.shift.in/violet-vibes-pvt-ltd/track

4. What is your return and replacement policy?

At Violet Vibes, every product is carefully packed and checked before dispatch. Due to the delicate nature, size and fragility of our handmade décor products, return shipping involves significant logistical challenges and carries a risk of damage during transit. Therefore, we do not accept returns or exchanges except in the following cases :

  • Wrong product delivered

  • Manufacturing or quality defect

  • Product received in damaged condition

NOTE - An unboxing video of the box is mandatory to claim any damages.

 

Please report any such issue within 7 days of delivery by contacting us via WhatsApp at 9671385007 / 7419272700 or emailing care@violetvibes.in. 

5. How can I contact customer support?

We're happy to help with any questions regarding your order.

Our team will assist you with your queries and concerns.