Secret Ingredient is always love | Kitchen Combo

Shipping Policy

We ship all our packages through major logistics companies. Since some of our products highly breakable, we use corrugated boxes with organic cushioning to ensure safety. Delivery charges include packaging charges and only part of the charges are borne by the customer, part of us is borne by us. Shipping is charged on invoice value as follows - 

• 0 - Rs.999 - Rs.99
• Above Rs.1000 - Free 

All Delhi NCR orders are dispatched and delivered within 4-5 days of order confirmation Orders for Rest of India are delivered in 6-8 working days from the date of order. Tracking details and Partner details for your orders are sent to you via mail upon dispatch of your order. Only after dispatch of your order, the order status page for your account will reflect any change. You can even visit the partner websites to manually check the status of your orders by putting in the AWB number sent to you via mail.

Return Policy

We have a very flexible and customer friendly return policy. We try to accommodate our patrons as much as we can.

We welcome replacements on the following terms -

• A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
• If you identify quality or a manufacturing defect on the received product.
• If the product is received in a damaged condition.

Note – We request you to make an unboxing video while opening the box/packet for timely resolution of any queries.

In the case of breakage or any transit damage, please send a picture of the product via Whatsapp to any of the numbers mentioned below and it will be taken care of immediately.

9671385007, 9991139329

If the product doesn’t fit into your desired expected decor, we would be happy to refund you the amount of the bought product after taking out the partial cost of freight based on invoice value as follows -

• 0.00 - Rs. 999 - Rs. 150
• 1000 - Rs. 2999 - Rs.350
• 3000 - Rs. 4999 - Rs.500
• 5000 and above – 10% of order value.

You can reach us at violetvibes07@gmail.com to initiate returns.

Return Process

• Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at violetvibes07@gmail.com to initiate a return.
• Please send us images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on violetvibes07@gmail.com from where our Quality Assurance team will check the details in reference to its eligibility of return.
• We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organizing a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.
• Items purchased as final sale cannot be returned, exchanged, or repaired.

Points to remember -  Product must be returned with the original packaging, including the tags, accessories, manuals, shipping label (pasted on the packet), invoice etc.  The product should be unused and in the original condition.

Refund Policy

All refunds will be processed within 2-3 days of receiving the merchandise back at our warehouse. The refunds can be made in form of Store Credits, Store Credits are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed immediately on confirmation.

Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer ( Please provide your account details for the same ) Please allow 5-6 days for the amount to reflect in your statements.

Policy

Violet Vibes endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not entertain returns on products delivered in perfect, undamaged condition. A product is only eligible for return under the following conditions-

-A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
-If you identify a quality or a manufacturing defect on the received product.
-If the product is received in a damaged condition.